Job description.
The Company:
Please note that MCG Talent can only respond to those candidates that we feel meet the criteria laid out by our client.
- Billion dollar tech giant
- Over 1000+ people globally and works with the top industry giants in tech, banking, and retail globally and regionally
- Working alongside the Director of Direct-to-Consumer (DTC) operations to manage and optimize the Quality Assurance and User Experience (UX) across e-commerce, CRM, website, and retail teams
- Establish and implement QA protocols and UX best practices for various teams to ensure the highest level of quality and user satisfaction in all our e-commerce offerings
- Work hand-in-hand with the data and tech teams to leverage insights for UX optimization, ensuring our platforms are user-friendly, intuitive, and meet customer needs
- Oversee and manage UX testing processes across all platforms and touchpoints, ensuring that all bugs and issues are identified and resolved
- Minimum of 5 years of experience in QA management and UX design - e-commerce or DTC background is preferred
- Strong understanding of e-commerce platforms and their UX requirements, as well as familiarity with CRM and retail digital interfaces
- Proficiency in UX design software and understanding of modern QA tools and methodologies
- Excellent problem-solving skills, with a creative and analytical mindset
- Strong communication and interpersonal skills, with the ability to translate technical information to non-technical stakeholders
- Language: Cantonese is a MUST
Please note that MCG Talent can only respond to those candidates that we feel meet the criteria laid out by our client.
Apply now.
